Help center
Help Center
Find the practical support paths for creating, ordering, receiving, and recovering a family edition.
FAQ
Common answers about previews, editions, payment, and delivery.
Contact support
Send order details, payment references, or a page where you got stuck.
Start your book
Begin the guided memory interview for a new family edition.
Sample editions
Review memory input, edition output, and sample page spreads.
Getting Started
How do I create my first story?
Choose "Start your book", share a childhood memory (50-1000 characters), select a reading age and illustration direction, then submit. You'll receive a preview in 2-3 minutes.
What makes a good memory for a story?
The best stories include specific details: who was there, what happened, where it took place, and how it made you feel. Include sensory details like sights, sounds, or smells to bring your memory to life.
Can I edit my story after submitting?
Once submitted, StoryBound shapes your memory into a preview. If you're not happy with it, you can create a new version (up to 3 free previews per hour). After purchase, changes cannot be made.
Orders & Delivery
How do I track my order?
Digital editions arrive by email within a few minutes of purchase. Check your spam folder if you don't see it. Physical editions are coming soon and will include timing before checkout.
I didn't receive my digital book
First, check your spam or junk folder. If you still can't find it, contact support@storybound.store with your order email and payment reference so we can resend it.
Can I change my shipping address?
Physical editions are not generally available yet. When they are, contact support@storybound.store as soon as possible with your order number and new address.
Technical Issues
The preview page is stuck loading
This usually means: 1) Your internet connection dropped, 2) The service is experiencing delays, or 3) Your browser blocked cookies. Try refreshing the page. If it persists after 5 minutes, contact support.
Payment failed but I was charged
If your payment fails, your bank may show a pending charge that will automatically be released within 3-7 business days. If the charge doesn't disappear, contact support@storybound.store with your order details.
The PDF won't open or is corrupted
Ensure you have a PDF reader installed (Adobe Acrobat, Preview, or similar). Try downloading the file again. If it still doesn't work, contact support and we'll provide a new file.
Account Management
Do I need an account to create a book?
No. You can create and purchase a book without an account. An account simply gives you a place to return to your editions and order history.
How do I access my previous orders?
Check your email for the order confirmation, which includes the book download link. If you have an account, sign in to view your order history.
Can I delete my data?
Yes. Contact support@storybound.store to request account deletion. We'll remove all your personal data within 30 days, though we must retain basic transaction records for tax purposes.
Still need help?
Send the order email, payment reference, or the page where you got stuck. We'll reply with the next concrete step.
Email: support@storybound.store - Response within 24 hours