Privacy Policy

1. Introduction

Welcome to Storybound ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name and email address
• Shipping address (for physical book orders)
• Phone number (optional)
• Payment information (processed securely by Stripe)
• Story content and memories you share with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website
• Click patterns and interactions

3. How We Use Your Information

We use your information to:

• Create and deliver your personalized story books
• Process your payments and fulfill orders
• Send order confirmations and delivery notifications
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Third-Party Services

We use the following third-party services to operate our platform:

4.1 OpenAI

We use OpenAI's services to transform your memories into stories and generate illustrations. Your story content is processed by OpenAI according to their privacy policy.

4.2 Stripe

Payment processing is handled by Stripe. We do not store your credit card information. Stripe is PCI-DSS compliant and maintains the highest security standards.

4.3 Supabase

We use Supabase for database and file storage. Your data is encrypted at rest and in transit.

4.4 Resend

We use Resend to send transactional emails (order confirmations, book delivery notifications).

4.5 Google Analytics

We use Google Analytics to understand how visitors use our site. This helps us improve our services. You can opt out using browser extensions or cookie settings.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our site
• Improve site performance and user experience
• Track conversions and measure marketing effectiveness

You can control cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Story content and generated books are stored indefinitely to allow you to access your orders. You can request deletion at any time.

8. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@storybound.store

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: